CUSTOM SHIPPING AND DELIVERY
Once you’ve submitted your custom order, it takes four to six weeks for our team to create your cycling apparel and ship it to your team or club. Please note that customs may take up to 72 hours to release your order.
Once shipped visit http://www.fedex.com/us, and enter your tracking number listed in the shipstation email sent directly to you.
A signature is required for this shipment, and FedEx will attempt to deliver your shipment three times. If FedEx cannot deliver the package after the third attempt and you do not tell them to hold the package at a certain location, they will send the order back to VIE13. We will then ship the order back to you, but we will have to charge you for the new shipping costs.
Please let us know when your order arrives and be sure to send us photos of your new VIE13 gear for us to share on our social media accounts with #flyvie13. Thank you for choosing our brand
RETAIL SHIPPING AND DELIVERY
For customers who purchase retail items from our online store, VIE13 offers free ground shipping to the contiguous United States on all orders. If you require something other than ground shipping, the cost will be calculated based on the size and weight of your order and your chosen method of delivery. We offer customer pick up for local orders.
- FedEx will not deliver to PO Box & AP/FPO addresses. We deliver to these addresses using United States Postal Service.
- We do not accept orders shipped to PO Box & AP/FPO addresses in AK, HI, PR. For all orders shipped to these locations, please choose FedEx 2Day delivery.
VIE13 USA LLC reserves the right to recalculate incorrect orders to include price changes, taxes, shipping and handling, when applicable. Corrected invoices will be sent via email within 24 hours.
How long will it take until I receive my order?
All orders are shipped based on the customer’s chosen shipping method. Website orders received before 12 p.m. ET Monday thru Friday will be processed and shipped that same day. Orders received after 12 p.m. ET Monday thru Thursday will be processed and shipped the next business day. Orders received after 12 p.m. ET on Friday will be processed and shipped on the following Monday.
Please note any order placed before 12 p.m. ET on Friday and requests overnight shipping will incur additional charges for Saturday delivery. Please call the specific numbers on the home page for Saturday delivery pricing.